CIFO Policies & Approaches
- CIFO Leaflet for Consumers
- CIFO Customer Service Charter
- CIFO Model Complaints Procedure
- CIFO Guidance on Document Provision by Financial Services Providers
- CIFO Guidance on Complaint Categorisation
- CIFO General Approach to Compensation for Losses
- CIFO Policy on Factors for Rejection
- CIFO Guidelines on Business Interruption Insurance
- CIFO Guidelines on Sufficiently-Close Relationships
Factsheets