CIFO Policies & Approaches

• CIFO Leaflet for Consumers
• CIFO Customer Service Charter
• CIFO Model Complaints Procedure
• CIFO Mandate Summary
• CIFO Summary of How We Determine Complaints are Within Mandate
• CIFO Guidance on Document Provision by Financial Services Providers
• CIFO Guidance on Complaint Categorisation
• CIFO General Approach to Compensation for Losses
• CIFO Policy on Factors for Rejection
• CIFO Guidelines on Business Interruption Insurance
• CIFO Guidelines on Sufficiently-Close Relationships
  • Sufficiently Close Relationships of Trust Beneficiaries to a Financial Services Provider/Trust

Factsheets

• CIFO Factsheet – September 2016 – Providence Investment Funds PCC Ltd