Legislation

The Jersey and Guernsey laws and secondary legislation are in similar terms – so that the scope and operations of CIFO are as comparable as possible across the Channel Islands. A memorandum of understanding commits both jurisdictions to make best efforts to maintain the scope in each jurisdiction as similar as possible.

Secondary legislation in Jersey and in Guernsey specifies which financial services providers are covered by CIFO; gives the board of CIFO power to make schemes to set levies and case fees; specifies who is eligible to complain; and brings the complaint-handling provisions into force.

The following links will direct you to the legislation that governs the work of the Channel Islands Financial Ombudsman.

Jersey:

Financial Services Ombudsman (Jersey) Law 2014 

• Financial Services Ombudsman (Jersey) Law 2014 (Appointed Day) Act 2014
• Financial Services Ombudsman (Exempt Business) (Jersey) Order 2014 
  • Financial Services Ombudsman (Exempt Business) (Amendment) (Jersey) Order 2015
• Financial Services Ombudsman (Jersey) Law 2014 (Appointed Day) (No 2) Act 2015
• Financial Services Ombudsman (Jersey) Law 2014 (Appointed Day) (No 3) Act 2015
• Financial Services Ombudsman (Eligible Complainants) (Jersey) Order 2015
• Financial Services Ombudsman (Case-fee and Levy) (Jersey) Regulations 2015
  • Financial Services Ombudsman (Case-Fee and Levy)(Amendment) (Jersey) Regulations 2016
  • Financial Services Ombudsman (Case-Fee, Levy and Budget – Amendments) (Jersey) Regulations 2018
  • Financial Services Ombudsman (Case-fee, Levy and Budget – Amendments No.2) (Jersey) Regulations 2019
• Financial Services Ombudsman (Disclosure of Information – Amendment of Law) (Jersey) Regulations 2018

Guernsey:

Financial Services Ombudsman (Bailiwick of Guernsey) Law, 2014

• Financial Services Ombudsman (Bailiwick of Guernsey) (Commencement and Amendment) Ordinance, 2015
• Financial Services Ombudsman (Bailiwick of Guernsey) Law, 2014 (Commencement) (No. 2) Ordinance, 2015
• Financial Services Ombudsman (Exempt Business) (Bailiwick of Guernsey) Order, 2015 
• Financial Services Ombudsman (Case-fee and Levies) (Bailiwick of Guernsey) Order, 2015 
  • Financial Services Ombudsman (Case Fee and Levies) (Bailiwick of Guernsey) (Amendment) Order, 2016
  • Financial Services Ombudsman (Case Fee and Levies) (Bailiwick of Guernsey) (Amendment) Order, 2018
  • Financial Services Ombudsman (Case Fee and Levies) (Bailiwick of Guernsey) (Amendment) Order, 2019
• Financial Services Ombudsman (Eligible Complainants) (Bailiwick of Guernsey) Order, 2015
• Financial Services Ombudsman (Bailiwick of Guernsey) Law, 2014 (Amendment) Ordinance, 2016
• Financial Services Ombudsman (Bailiwick of Guernsey) (Amendment) Ordinance, 2018
• Financial Services Ombudsman (Bailiwick of Guernsey) (Amendment) Ordinance, 2019
• Financial Services Ombudsman (Bailiwick of Guernsey) (Amendment) (No. 2) Ordinance, 2019