Submit a Complaint

Please use this form to submit your complaint to CIFO for review. If there is additional information you want to provide with your complaint form please send it to us. Our contact details are located here. The information you provide will be collected, used and stored in accordance with our privacy statement

Click here to download the complaints form.
Have you already complained to your financial services provider and completed the financial service provider's internal complaint resolution process (i.e., have you received a final written response from them or have 3 months passed since you sent your complaint to them)?*
- Yes
- No
If yes, please provide a copy of the final response.
CIFO are usually unable to review your complaint unless you have first complained to your financial service provider and 3 months have passed or if they have given you a final response letter in that time. If you are not happy with their final response, or if they have not provided a final response to your complaint within 3 months, please advise.
Contact Details
Title
First Name
Last Name
Date of Birth
DD slash MM slash YYYY
Address (including postcode)
Street Address Address Line 2 City County / State / Region Postcode Country
Telephone Daytime
Telephone Home
Telephone Mobile
Email Address
Is there a second complainant?
- Yes
- No
Title
First Name
Last Name
Date of Birth
DD slash MM slash YYYY
Address (including postcode)
Street Address Address Line 2 City County / State / Region Postcode Country
Telephone Daytime
Telephone Home
Telephone Mobile
Email Address
Are you making this complaint on behalf of a business, trust or a charity?
- Yes
- No
For a small business / enterprise, please provide the following details (at the time of the event that led to this complaint)
Its Full Official Name
Number of Employees
Annual Turnover
For a charity, please show:
Its Full Official Name
Address
Annual Turnover in the Last Financial Year

Are you making this complaint on behalf of someone else?
- Yes
- No
Do you wish to add a representative (e.g., a solicitor, family member or friend) to act on your behalf in dealing with us?
- Yes
- No
Name
Address (including postcode)
Street Address Address Line 2 City County / State / Region Postcode Country
Telephone Daytime
Telephone Mobile
Email Address
Their Relationship to you

Complaints Form

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Contact Details

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Additional Information (optional)

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