Welcome to Channel Islands Financial Ombudsman (CIFO)
CIFO is a free service that resolves complaints about financial services provided in/or from the Channel Islands of Jersey, Guernsey, Alderney and Sark.
Some of the links embedded in our documents may no longer work due to external organisations changing their websites. We are working to resolve this. In the meantime, please refer to the source websites.
ABOUT USConsumers
CIFO handles enquiries from complainants and financial service providers, to help them understand the issues, and (where appropriate) indicate the general approach CIFO would take.
LEARN MOREFinancial Services Providers
The information on this page is for financial services providers covered by our legislation. If you are a consumer wanting to make a complaint, you will find our “For Consumers” page useful.
LEARN MORELatest News
Jersey-based non-executive director sought for the Channel Islands Financial Ombudsman from March 2026.
Closing date for applications is 16th February 2026.
Find out more
Get in contact
enquiries@ci-fo.org
Channel Islands Financial Ombudsman,
PO Box 114, Jersey,
Channel Islands, JE4 9QG
